What is a jewelry POS system?

A jewelry POS system is point-of-sale software built specifically for jewelry and watch retailers. Unlike generic retail POS platforms, jewelry-specific software includes features like serial number tracking per individual piece, metal and stone classification, appraisal documentation, repair job management, and CRM fields tailored to how jewelers build long-term customer relationships.

What features should a jewelry POS software have?

A good jewelry POS system should include individual item tracking by serial number, support for complex inventory attributes such as metal type, stone, weight, and certification, an integrated CRM with jewelry-specific customer data, repair and custom job management, multi-location support, omnichannel inventory sync across in-store and online channels, and flexible payment processing. Luxare includes all of these as standard features.

Is Luxare POS cloud-based or on-premises?

Luxare POS supports both cloud and on-premises deployment. You can choose the installation model that best fits your store's infrastructure and connectivity setup. Cloud deployment gives your team access from any device anywhere, while on-premises keeps your data fully local.

Does Luxare POS use AI or smart technology?

Luxare includes AI-powered customer insights that help your team surface the right recommendations, identify buying patterns, and personalise the in-store experience. These capabilities are built into the CRM layer of the POS platform.

Does Luxare POS integrate with repair management?

Yes. Luxare's repair module is built directly into the POS, not a separate system. You can manage repair intake, update job status, and send customer notifications alongside your everyday retail operations, all from one screen.

Is Luxare suitable for Rolex Authorized Dealers?

Yes. Luxare is purpose-built for the jewelry and watch industry, with dedicated workflows for Rolex Authorized Dealers and authorized service centers. From serialized inventory management and customer purchase records to integrated repair workflows and audit-ready documentation, Luxare provides the precision and accountability that Rolex dealership operations require across the US and Canada.

Back Office Software for Jewelry and Watch Retailers

A single piece carries a metal type, stone grade, serial number, and repair history. Generic inventory software was not built to track any of that. Luxare Retail Back Office was.

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See Key Benefits

Jewelry Retailers

Watch Retailers

Rolex Authorized Dealers

Platforms

Desktop

Software Installation

Cloud

On-Premises

Luxare Retail Back Office gives jewelry and watch retailers centralized control over inventory, orders, accounting, and store operations. One system, built specifically for jewelry retail, from a single boutique to a multi-location chain.

Trusted by jewelry and watch retailers across the US

30+

Retail Locations

$1.37B+

Years in Jewelry Retail

79+

in Transactions Processed

40K+

SKUs Tracked Daily

Generic back office software was not built for how jewelry retailers operate

A jewelry piece is not a standard SKU. A diamond parcel is not interchangeable stock. Jewelry retailers carry back office complexity that off-the-shelf ERP systems simply cannot handle.

Missing Item Data

Every piece carries its own metal type, stone grade, and serial number. Generic systems store a name and a quantity. That gap creates inaccurate valuations, failed audits, and stock counts retailers cannot trust.

No Store-Wide Visibility

When stores run on separate systems, there is no single view of stock levels, sales performance, or movement across locations. Purchasing is made on assumptions and inter-branch transfers go untracked.

Accounts That Never Catch Up

When sales data, inventory movements, and precious metal costs all live in separate systems, your books are always behind. Month-end reconciliation becomes a manual exercise, and the numbers that reach the owner are never current.

Built for the Inventory Complexity of Jewelry Retail

Luxare Back Office adapts to every retail workflow from boutiques to multi-store chains and luxury watch dealers.

Customer & Loyalty Management

Centralize customer profiles, purchase history, preferences, promotions, loyalty rewards, and customer value across locations

Supplier & Vendor Management

Maintain supplier records, purchase history, pricing, and vendor relationships while keeping purchasing activity organized in one system.

Built-in Accounting

Sales, purchases, inventory valuations, and payments connect directly to your accounts. Close your books faster with accurate, real-time financial data that reflects actual store activity.

Jewelry-Specific Cost & Valuation Management

Track metal costs, stone values, purchase costs, margins, and inventory valuations with rules designed around jewelry and watch merchandise.

Omnichannel Sync

Keep inventory, pricing, customer data, and order activity synchronized across your showroom, website, and other sales channels. Prevent overselling and maintain a consistent customer experience across every touchpoint.

Sales and Performance Reporting

Track sales by category, metal type, stone grade, store location, and sales associate. Identify top-performing products, slow-moving inventory, seasonal trends, and overall business performance with jewelry-specific reporting.

Jewelry Back Office Software Features Built for the Industry

Every feature built for the specific demands of jewelry and watch retail, not adapted from a generic retail template.

Track every piece by serial number, metal type, stone details, carat weight, cost, supplier, location, and movement history.

Manage sales orders, returns, purchase orders, supplier activity, and the complete order lifecycle in one place

Manage inventory, purchasing, transfers, and performance across every store from one centralized back office

Set stock thresholds, monitor inventory levels, and trigger reorder alerts across categories such as precious metals, diamonds, and watches.

Retail Back Office Software for Every Jewelry Business Model

From independent jewelers to luxury chains, Luxare Retail Back Office fits the way your business actually runs.

Independent Jewelers

Manage your full operation from one system. Track every piece in your inventory, handle repairs, process orders, and maintain your books without switching between tools.

Multi-Location Jewelry Chains

Run all your stores from a single back office. Standardize operations, track performance by location, and manage purchasing centrally while giving store managers visibility into their own data.

Watch Retailers

Track watch inventory by serial number, brand, model, and condition. Manage warranty information, service records, and supplier orders with the precision watch retail requires.

Luxury Jewelry Retailers

Manage high-value inventory with full traceability. Track provenance, certification, and stone details for every piece. Maintain the accuracy and discretion that luxury retail demands.

Luxare vs Generic software

Luxare Retail Back Office vs. Generic ERP

Generic ERPs treat all inventory as interchangeable SKUs. Luxare was built for the specific attributes of jewelry and watch retail.

Generic Retail POS

Luxare POS

Not standard. Requires custom field configuration

Built-in serial number tracking with metal, stone, and weight attributes for every item

Generic product fields only. No metal or stone attributes

Gold, diamond, and gemstone inventory with category-specific attributes and weight controls

Limited. Often requires add-ons or separate instances

Centralized back office for all locations with inter-branch transfers and consolidated reporting

Separate accounting module typically required

Connected to inventory valuations and precious metal costs. No separate module required

Often requires third-party integration

In-store and online channels connected by default with real-time stock updates

Generic retail reporting only

Sales by metal type, stone, category, location, and associate

Not available

Integrated with POS and CRM. Repair history linked to inventory item record

Here is what our customers have to say

“The system is flexible, scalable, and built to match real-world jewelry repairs. The data reporting, client communication, and repair tracking make our operations smoother every day. The Luxare team's responsiveness, and understanding of how jewelry repair works makes all the difference."

Dana Bowman

Sr. Director, Operations - Signet Jewelers

“We came across Luxare by Diaspark when we were expanding and needed a system that was more intuitive. Not just for timepieces but also for gold and diamond jewelry. My favorite part of Luxare is being able to build reports that optimize my needs—and I would certainly recommend it to others."

Jacquelyn Chiong

VP of Merchandise - Hing Wa Lee Jewelers

“The Luxare team feels like an extension of ours. They created a training manual and video that got our team up and running in no time. The setup was simple and quick. They understand who we are and what we are trying to accomplish, which has made it easy to overcome the challenges we have faced.”

Brian Wulff

DVP, Customer Experience - Helzberg

FAQs

What is jewelry retail back office software?

Jewelry retail back office software manages the operational side of a jewelry business, covering inventory, orders, purchasing, accounting, and multi-store management. Unlike generic retail systems, jewelry-specific back office software supports serialized tracking, precious metal and gemstone attributes, and the reporting requirements of jewelry retail.

How does Luxare Retail Back Office handle serialized inventory?

Every item in Luxare is tracked by serial number, metal type, stone details, carat weight, and purchase cost. You can trace any piece from supplier purchase through to point of sale, including any repair history. This makes stock counts, valuations, and audits accurate and fast.

Can Luxare Retail Back Office manage multiple store locations?

Yes. The back office is built for multi-store retail. You can manage inventory, purchasing, and reporting centrally while giving individual store managers access to their own location data. Inter-branch stock transfers are tracked automatically.

Does Luxare include accounting, or does it integrate with a separate tool?

Luxare Retail Back Office includes built-in accounting. Sales, purchases, returns, and inventory movements feed directly into your accounts. You do not need a separate accounting tool for standard retail bookkeeping.

What types of jewelry retailers use Luxare?

Luxare Retail Back Office is used by independent jewelers, multi-location jewelry chains, watch retailers, and luxury jewelry stores. The system is built specifically for the jewelry and watch industry, not adapted from a generic retail template.

Does Luxare Retail Back Office support online and in-store sales channels?

Yes. Luxare syncs inventory and order data across in-store and online channels. Stock counts update in real time across all sales touchpoints, preventing overselling and keeping your records accurate.

How is Luxare different from a generic ERP for jewelry retailers?

Generic ERPs treat all inventory as interchangeable SKUs. Luxare Retail Back Office tracks jewelry by serial number, metal type, stone grade, weight, and provenance. Reports, valuations, and stock controls are built for the specific attributes of jewelry and watch inventory, not retrofitted from a general retail model.

Take control of your retail operations.

Luxare Retail Back Office gives jewelry and watch retailers the inventory accuracy, operational visibility, and financial control their business requires.

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