Mail-in Repair
Get estimate approvals from your customers and keep them in the know at all times
Mail-in is necessary for your repair operations
With Luxare’s Mail-In Repair, customers can submit online repair requests and ship their jewelry or watches directly to your repair center. The platform ensures seamless integration of customer details, repair specifics, and logistics, reducing operational costs and expanding your service footprint while enhancing your digital presence.
Answer a few questions and we'll tell you how you can make the best of mail-in for your business. Just within a page!
Key Benefits
Streamline your jewelry repair process with our online mail-in repair system. Customers ship their repairs directly to jewelers, while you manage the entire process—control order allocation based on jeweler expertise and location, all from one platform. With real-time updates and online approval capabilities, your customers can view estimates, approve repairs, and pay instantly, giving you faster approvals and a seamless experience. Reduce costs, boost revenue, and grow your repair business with Luxare’s fully integrated solution.
Ship Repairs Directly to Jewelers
Give your customers a seamless experience by allowing them to ship repair items directly to jewelers. With Luxare, you retain full control over order allocation based on jeweler expertise and location—all managed from one unified platform.
Real-time Updates & Approvals
Customers can view, approve, and pay for repair estimates instantly through our online portal. Faster approvals mean quicker turnarounds and a smoother, more efficient process for your business.
Boost Revenue, Reduce Costs
Automate your repair process, minimize manual tasks, and grow your repair business with Luxare’s fully integrated solution.
Grow your reach with Luxare Mail-in Repair
Efficient workflow from start to finish
Streamline your processes for better productivity
From order intake to invoicing, Luxare Mail-in Repair ensures a smooth workflow. Manage alerts, generate estimates, and oversee shipping—all within one platform. This streamlined process cuts down on manual tasks, increases productivity, and allows your team to focus on what matters most.
Real-time estimates and approvals
Speed up your timelines
Your customers deserve a hassle-free repair experience. With Luxare Mail-in Repair, they receive real-time estimates and can approve repairs instantly through our user-friendly portal. This reduces delays, speeds up turnaround times, and boosts your overall efficiency.
Full system integration with your system
Minimize the human error margin
Our API integration connects seamlessly with your jeweler’s system, eliminating manual data entry and reducing the risk of errors. This speeds up your repair processes, ensuring that everything—from intake to completion—runs like clockwork.
Related resources
North America Luxury Outlook 2026: What Jewelers Should Stock (and Skip) Next Year
North America luxury stays resilient. Win 2026 with data-driven buys: demand forecasting, airtight assortment planning, disciplined OTB, and ERP guardrails that protect margin and cash.
North America Luxury Outlook 2026: What Jewelers Should Stock (and Skip) Next Year
North America luxury stays resilient. Win 2026 with data-driven buys: demand forecasting, airtight assortment planning, disciplined OTB, and ERP guardrails that protect margin and cash.
North America Luxury Outlook 2026: What Jewelers Should Stock (and Skip) Next Year
North America luxury stays resilient. Win 2026 with data-driven buys: demand forecasting, airtight assortment planning, disciplined OTB, and ERP guardrails that protect margin and cash.
Jewelry CRM in 2025: From Clienteling to Loyalty Loops
In 2025, jewelry retailers must upgrade their CRM: from scheduling to social-commerce lead capture, connected clienteling and loyalty loops that turn seasonal buyers into lifetime clients.
Jewelry CRM in 2025: From Clienteling to Loyalty Loops
In 2025, jewelry retailers must upgrade their CRM: from scheduling to social-commerce lead capture, connected clienteling and loyalty loops that turn seasonal buyers into lifetime clients.
Jewelry CRM in 2025: From Clienteling to Loyalty Loops
In 2025, jewelry retailers must upgrade their CRM: from scheduling to social-commerce lead capture, connected clienteling and loyalty loops that turn seasonal buyers into lifetime clients.
Tariff on Swiss Watches: What U.S. & Canadian Retailers Should Do in Watch POS
A 39% U.S. tariff on Swiss watches demands retailers use smarter watch POS. Learn how duty logic, transfer pricing, margin safeguards, and audit trails can protect margins.
Tariff on Swiss Watches: What U.S. & Canadian Retailers Should Do in Watch POS
A 39% U.S. tariff on Swiss watches demands retailers use smarter watch POS. Learn how duty logic, transfer pricing, margin safeguards, and audit trails can protect margins.
Tariff on Swiss Watches: What U.S. & Canadian Retailers Should Do in Watch POS
A 39% U.S. tariff on Swiss watches demands retailers use smarter watch POS. Learn how duty logic, transfer pricing, margin safeguards, and audit trails can protect margins.
