For Luxare Customers

Know every customer before they walk in.

The AI Clienteling App is live now. Your POS is being rebuilt from scratch. Both powered by Esme AI, built for how jewelry stores actually run.

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Explore New Features

Trusted by Jewelry and Watch Retailers Across the US

30+

Retail Locations

$1.37B+

Years in Jewelry Retail

79+

in Transactions Processed

40K+

SKUs Tracked Daily

Your team is working with one hand tied behind their back. A customer walks in. Her entire history is in your system. But your associate still asks “What color gold were you looking at?” or “How many carats?” because she doesn’t have access to that information at the counter. That costs you repeat business. It costs you margin.

Live Now

Meet the AI-Powered Luxare Clienteling App, Built for the Sales Floor

Imagine if all your customer details were in your hands before they arrived. Not a wish. It’s real now.

Purchase history. What they’ve said yes to, what they’ve said no to. Anniversaries. Past service requests. The moment they walk in or call, your associate knows what they’ve bought, what they want, what they’ve been waiting for.

Your associate sells with real information. Higher close rates. Better add-ons. Customers come back because they feel known.

That’s what the AI Clienteling App does. Powered by Esme AI, it surfaces exactly what your associate needs to know the moment a customer arrives.

You can activate it today.

Built to Know Every Client

Everything your team needs to know a client before they walk in, in one place.

Client Directory

Every customer in one place. Lifetime value, AI score, last visit, and preferred collections, sorted the way your team actually works.

AI Insights Engine

The app watches for what matters. An anniversary approaching. A birthday tomorrow. A client with high purchase intent based on recent browsing and inquiries. Each one comes with a suggested next step.

Client Profiles

Full history for every client. Personal details, preferred collections, wishlist items, next appointment, and advisor notes, all on one screen.

Messages & Appointments

Client conversations in one thread, tied to what's confirmed and what's still pending this week. Your team walks in prepared, with the full context of what was asked and agreed to.

Inventory

Real-time stock across your store. What’s in, what’s reserved, and what’s incoming so your team never promises something that isn’t there.

Waitlist Management

Track demand on hard-to-get pieces. See who’s waiting, how long, and who to offer next when something arrives.

Why It Matters
Right now, your competitors are still searching for customer notes and hoping someone remembers to follow up.Your team has the information. Your associates close faster. You buy smarter. That gap adds up.

Coming Soon

The Next Chapter in POS. Coming Very Soon.

We're rebuilding your point of sale from scratch. Cloud-based, works from any device. Real-time dashboards show you what's happening: sales, inventory, customer trends, repair performance, all powered by smart analytics that turn raw numbers into decisions you can act on. The same customer intelligence that helps your sales floor also powers your buying decisions and follow-ups, running on agentic AI workflows that work in the background so your team doesn't have to. Built by people who have run jewelry stores for 30 years, not adapted from generic retail software.

Coming very soon. Keep an eye out for it.

The Same Jewelry POS, Rebuilt from Scratch

Browser-based, device-agnostic, and running on 30 years of jewelry retail experience, now with AI clienteling built straight into checkout.

Key Benefits

Cloud Based

Already the foundation, and worth repeating: no servers to manage, always current, always backed up.

Omnichannel Sync

Tighter, faster sync between in-store and online inventory. No manual reconciliation.

AI Clienteling at Checkout

The same intelligence from your Clienteling App now lives inside POS. Ring up a Rolex, and your associate already sees that client's history with the brand, right at the counter.

Enhanced Reporting Dashboard

Centralized inventory and reporting, now with live dashboards instead of static reports.

Multi-Location Management

Centralized inventory and reporting, now with live dashboards instead of static reports.

Key Benefits

Browser-Based Access

No installs, no dedicated hardware. Log in from any browser and it's there.

Repair & Custom Job Management

Same integrated repair tracking, now inside a faster, real-time interface.

Multi-Location Management

Centralised inventory and reporting, now with live dashboards instead of static reports.

How It Works

See Everything

Your associate pulls up the client. Purchase history, preferences, and milestones are already there.

Get the Signal

Esme AI surfaces what’s relevant. An anniversary next month. A piece she’s been eyeing. A repair that’s overdue for follow-up.

Make the Move

Your associate uses the insights for personalized outreach, tailored appointments, and fitting recommendations. Soon, this intelligence will enhance your POS at checkout.

Here is what our customers have to say

“The system is flexible, scalable, and built to match real-world jewelry repairs. The data reporting, client communication, and repair tracking make our operations smoother every day. The Luxare team's responsiveness, and understanding of how jewelry repair works makes all the difference."

Dana Bowman

Sr. Director, Operations - Signet Jewelers

“We came across Luxare by Diaspark when we were expanding and needed a system that was more intuitive. Not just for timepieces but also for gold and diamond jewelry. My favorite part of Luxare is being able to build reports that optimize my needs—and I would certainly recommend it to others."

Jacquelyn Chiong

VP of Merchandise - Hing Wa Lee Jewelers

“The Luxare team feels like an extension of ours. They created a training manual and video that got our team up and running in no time. The setup was simple and quick. They understand who we are and what we are trying to accomplish, which has made it easy to overcome the challenges we have faced.”

Brian Wulff

DVP, Customer Experience - Helzberg

See it on your own store

We'll walk you through the Clienteling App and what's coming to your POS. Twenty minutes, that's it.

Book a Demo

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